How to make a claim

If you need to report a claim, it's important that you do so as soon as possible.

To report a claim, please use the contact details below and try to have the following details to hand.

The most important thing is getting the claim notified as soon as possible, regardless if you have all of the information listed or not.

Your insurance document and insurance schedule, detailing:

  • Policy reference number
  • The name of your broker (Mode Insurance)
  • The name of your insurer (Bspoke)

You will also need details of the claim:

  • What happened?
  • When did it happen?
  • What is the claim for?
  • What have you done so far?

Report a claim

Claims helpline: 0117 9299 255


FAQs icon

If I make a claim, will my premium go up next year?

No, not necessarily. Just because you’ve made a claim, it doesn’t mean that you will be paying more for your policy in the future.  After all, that’s why you buy insurance. Insurers will seek to review larger claims, multiple claims, or losses arising from a similar cause.

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I have a job that I urgently need a camera replacement for. Can you help?

Electrical and camera equipment replacements are processed through third-party supplier that can supply new equipment directly to you, carry out repairs or assist with replacement costs.

There are circumstances where the Claims Team are able to validate the loss within one day. In these scenarios, they can either reimburse you for the agreed cost, or agree for you to immediately purchase required replacement items and reimburse when they receive the proof of purchase.

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Why do I not report my claim to Mode Insurance?

Although you purchased your insurance from us here at Mode Insurance, it is actually quicker to report your claim direct to the company who manages claims on behalf of your insurer, Bspoke.