Need to make a complaint?

Our aim is to provide all of our clients with an excellent level of service, however we recognise that there may be occasion when you do not feel satisfied with the service you have received from us.

Should you need to make a complaint please contact our Complaints Manager using any of the following methods:

Email us

Please include your name, your policy number if you have one and a quick summary of what’s happened.

Write to us

Mode Insurance

20 Allandale Road, Leicester, England, LE2 2DA

Phone us

Call: 07552139669


We aim to resolve complaints within 3 business days following receipt, however if we can’t we will write to you within five working days to acknowledge your complaint and provide details of our complaint handling procedures and who is dealing with your complaint.